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Terms & Conditions

Welcome to our booking platform (the “Service”). Please read these Terms & Conditions (the “Terms”) carefully before using our website or services.
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access or use the Service.

1. Definitions

Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of voting securities or equity interest.
Company refers to the booking platform operator, also referred to as “We,” “Us,” or “Our.”
Device means any device capable of accessing the Service, including a computer, smartphone, or tablet.
Service refers to the website and related booking services.
Terms mean these Terms & Conditions, which constitute the entire agreement between you and the Company.
Third-Party Social Media Service means any third-party content, services, or products made available through the Service.
You means the individual or legal entity accessing or using the Service.

2. Acknowledgment and Acceptance

These Terms govern your use of the Service and define the rights and obligations of all users.
By accessing or using the Service:

You confirm that you are at least 18 years of age
You agree to comply with these Terms and all applicable laws
You acknowledge that access to the Service is conditional upon acceptance of these Terms

The Company does not permit users under the age of 18.

3. Privacy Policy

Your use of the Service is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
Please review the Privacy Policy carefully before using the Service.

4. Links to Third-Party Websites

The Service may contain links to third-party websites or services that are not owned or controlled by the Company.
We assume no responsibility for:

The content of third-party websites
Their privacy policies or practices
Any loss or damage arising from your use of third-party services

We encourage you to review the terms and privacy policies of any third-party websites you visit.

5. Termination

We may terminate or suspend your access to the Service immediately and without prior notice if you breach these Terms or for any other reason at our sole discretion.
Upon termination, your right to use the Service will cease immediately.

6. Limitation of Liability

To the maximum extent permitted by applicable law:

The total liability of the Company and its suppliers shall be limited to the amount paid by you through the Service or USD $100, whichever is greater.
In no event shall the Company be liable for indirect, incidental, special, or consequential damages, including but not limited to:
- Loss of profits
- Loss of data
- Business interruption
- Personal injury
- Loss of privacy

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

7. “AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided “AS IS” and “AS AVAILABLE”, without warranties of any kind.

To the fullest extent permitted by law, the Company disclaims all warranties, including:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or reliability of content
Availability or uninterrupted operation

We do not guarantee that:

The Service will meet your expectations
Errors will be corrected
The Service is free from viruses or harmful components

8. Governing Law

These Terms are governed by the laws of the Company’s place of incorporation, excluding conflict-of-law rules.
Your use of the Service may also be subject to local, national, or international laws.

9. Dispute Resolution

If you have any dispute or concern regarding the Service, you agree to first attempt to resolve it informally by contacting the Company.

10. United States Legal Compliance

You represent and warrant that:

You are not located in a country subject to U.S. government embargo
You are not listed on any U.S. government prohibited or restricted party list

11. Severability and Waiver

Severability

If any provision of these Terms is found unenforceable, it shall be modified to reflect the original intent as closely as possible, and the remaining provisions shall remain in full force.

Waiver

Failure to enforce any right under these Terms does not constitute a waiver of that right or any future rights.

12. Changes to These Terms

We reserve the right to modify these Terms at any time.

Material changes will be communicated with at least 30 days’ notice where feasible
Continued use of the Service after changes take effect constitutes acceptance
If you do not agree to the updated Terms, you must stop using the Service

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: stay@dwellvacationrentals.com

Privacy Policy

Welcome to our booking platform (the “Platform” or “We”). The Platform enables guests and tenants to make online bookings and reservations for properties and rooms (the “Service”).
This Privacy Policy (the “Policy”) explains how we collect, use, store, disclose, and protect your personal information when you use the Service. By using the Service, you acknowledge that you have read and understood this Policy.
Providing personal information is your choice. While you are not legally required to provide such information, certain data is necessary for us to deliver the Service effectively. We act as a data controller and are responsible for the collection and processing of personal data you provide through the Service.
In addition to this Policy, other policies or codes of conduct may apply to your use of the Service.

1. Information We Collect

We may collect the following categories of personal information:

1.1 Information You Provide Directly

When you submit an inquiry, create an account, make a reservation, or contact customer support, you may provide:

Full name
Postal address
Email address
Mobile phone number

1.2 Payment Information

When you make a payment, we may collect credit or debit card information. Payment details are processed securely by third-party payment processors on our behalf, and we do not store full payment card details ourselves.

1.3 Automatically Collected Information

We may automatically collect:

IP address
Browser type and operating system
Session duration and activity logs
Referring URLs

This data may be collected using cookies and similar tracking technologies.

1.4 Property Owner Information

Where required for property management or payment purposes, we may collect bank account details from property owners.

2. Use of Personal Information

We use personal information to:

Provide, operate, and maintain the Service
Process reservations and payments
Communicate with you regarding your account or bookings
Respond to customer service requests
Improve platform functionality and user experience
Develop new tools, features, and services
Detect, prevent, and address security issues or fraudulent activity
Conduct analytics and research to improve the Service
Identify and fix technical issues
Comply with legal obligations and assist regulatory or law enforcement authorities where required

3. Disclosure of Information

We may share your information with trusted third parties, including:

Payment processors
Hosting and cloud service providers
Customer support and communication tools
Security, analytics, and performance monitoring services

Such third parties process data only on our instructions and in compliance with applicable data protection laws.
We may also disclose personal information where required by law or where we believe disclosure is necessary to protect our rights, users, or the public.

4. Your Rights Regarding Personal Data

You have the right to:

Request access to your personal data
Request correction of inaccurate or outdated information
Request deletion of personal data when it is no longer required
Withdraw consent to data processing at any time
Opt out of marketing communications
Request data portability where processing is based on consent or contract
Request restriction of processing in certain circumstances
Object to processing based on legitimate interest or direct marketing

Marketing emails include an unsubscribe link. Please note that system-related and administrative messages (such as booking confirmations) will still be sent.
If you cannot exercise these rights through the Service, please contact us directly.

5. GDPR Notice (EU Users)

We comply with EU General Data Protection Regulation (GDPR) 2016/679.

5.1 Legal Basis for Processing

We process personal data based on:

Consent – where you have explicitly provided permission
Contractual necessity – to fulfill agreements with users, partners, or suppliers
Legitimate interest – where processing is necessary for operational purposes and does not override your privacy rights

Appropriate assessments are conducted where legitimate interest is relied upon.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy. Data may be deleted without prior notice once it is no longer required for business or legal purposes.

7. CCPA Notice (California Residents)

Under the California Consumer Privacy Act (CCPA), you have the following rights:

7.1 Right to Know

You may request details about:

Categories of personal information collected
Sources of information
Business purposes for collection
Categories of third parties with whom data is shared

7.2 Right to Deletion

You may request deletion of personal information, except where retention is required to:

Provide services
Maintain security
Comply with legal obligations

7.3 Right to Non-Discrimination

We will not:

Deny services
Charge different prices
Provide lower-quality services due to the exercise of your rights

7.4 Do Not Sell My Personal Information

We do not sell personal information. However, advertising networks (e.g., Facebook and Google) may collect browsing activity via cookies.

8. Children’s Privacy

The Service is intended for users 16 years of age or older. We do not knowingly collect personal information from children under 16.

9. Cookies and Tracking Technologies

We use cookies to:

Improve website functionality
Analyze user behavior
Enhance security
Remember user preferences

You may control cookie usage through browser settings or platform cookie preferences. Disabling cookies may impact certain features of the Service.
Advertising cookies can be managed via industry opt-out tools.

10. Changes to This Policy

We may update this Policy from time to time. Changes will be communicated through the Platform. Continued use of the Service after changes become effective constitutes acceptance.
If you do not agree to the updated Policy, you may discontinue use of the Service. In certain cases, immediate updates may be required by law.
The latest version of this Policy will always be available on the Platform.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
Email: stay@dwellvacationrentals.com